Chapter 10 of 10All chapters
Chapter 10 of 10
When something goes wrong
The first hour matters.
Immediate steps
Disconnect the affected machine from the network, change passwords from a device you trust, and turn on two factor where it was missing. Do not wipe anything you may need as evidence.
- Check for mail forwarding rules an attacker may have added.
- Tell the bank early if payment details were involved.
Afterwards
Work out which door was open and close that one. A compromise with no explanation usually means it can happen again, and blaming the person who clicked is the least useful response.