Chapter 5 of 10All chapters
Chapter 5 of 10
Operations
Delivering it repeatedly.
Process
A business is a repeatable process. Whatever works once has to work at ten times the volume without ten times the founder's attention, and that transition is where many stall.
- Write down what only one person knows.
- Quality problems are usually process problems, not effort problems.
Suppliers
Concentration risk applies to suppliers and customers alike. Depending on one of either is a single point of failure with a friendly name.