MEPX
Chapter 5 of 10All chapters

Chapter 5 of 10

Operations

Delivering it repeatedly.

Process

A business is a repeatable process. Whatever works once has to work at ten times the volume without ten times the founder's attention, and that transition is where many stall.

  • Write down what only one person knows.
  • Quality problems are usually process problems, not effort problems.

Suppliers

Concentration risk applies to suppliers and customers alike. Depending on one of either is a single point of failure with a friendly name.