Chapter 4 of 10All chapters
Chapter 4 of 10
Consumer protection
Rights you cannot sign away.
Implied terms
Consumer law typically implies that goods are of satisfactory quality, match their description and are fit for purpose, and these override contrary contract terms.
- Cooling off periods often apply to distance and doorstep sales.
- Unfair terms in standard contracts can be struck out.
Where the duty sits
Your contract is with the seller, not the manufacturer, so the seller is usually who must put a faulty item right. A separate warranty adds to rights rather than replacing them.