Chapter 10 of 10All chapters
Chapter 10 of 10
Where it is used
Design, policy and daily life.
Applied
Public health messaging, energy use campaigns, tax compliance letters and organ donation defaults all draw on social norms and defaults, with measurable and usually modest effects.
- Telling people what most others do changes behaviour, in both directions.
- Effects are often small; scale is what makes them worth doing.
For yourself
Choose environments deliberately, since they shape behaviour more than resolve does. That single application is worth more than the whole catalogue of effects.