Chapter 5 of 10All chapters
Chapter 5 of 10
Influence
Predictable levers.
The main ones
Reciprocity, commitment and consistency, social proof, liking, authority and scarcity. Each is a shortcut that usually serves us and can be triggered deliberately.
- Free samples work through reciprocity, not generosity.
- Limited time offers exploit scarcity, real or manufactured.
Defending against them
Notice when a decision feels urgent, when you feel indebted, or when the only evidence is that others are doing it. Naming the lever weakens it.