Chapter 9 of 10All chapters
Chapter 9 of 10
Common formats
Email, report, documentation.
Subject line states the point or the ask. First line says what you need and by when. Detail below for those who want it. Most email is too long and too vague at the top.
- One topic per email; two topics get one answer.
- If it needs three paragraphs of background, attach a document.
Documentation
Task-based headings, short steps, and the prerequisite stated first. Readers arrive mid-document from a search, so each section must stand alone.