Chapter 9 of 10All chapters
Chapter 9 of 10
What actually helps
Process beats awareness.
Structure the decision
Independent written estimates before discussion. Explicit criteria set before options are seen. A checklist for recurring decisions. Each removes the moment where bias operates.
- A pre-mortem asks the team to imagine it failed and say why.
- Reference class forecasting compares against similar past cases rather than the plan.
Records
Write the decision, the reasoning and the expected outcome. Reviewing them later is the only way to find out whether your judgement is improving.