MEPX
Chapter 9 of 10All chapters
  1. 1The curse of knowledge
  2. 2Listening
  3. 3Being understood
  4. 4Choosing the channel
  5. 5Feedback
  6. 6Difficult conversations
  7. 7Meetings
  8. 8Remote and written
  9. 9Adapting to the audience
  10. 10Getting better

Chapter 9 of 10

Adapting to the audience

Same facts, different framing.

What they need

An engineer wants the mechanism, a manager wants the impact and the risk, a customer wants what changes for them. The underlying facts do not change; the emphasis does.

  • Lead with what the audience will act on.
  • Translate jargon rather than removing precision.

Cross-cultural

Directness, silence, disagreement in public and the meaning of yes all vary. Asking how someone prefers to work is faster and less risky than assuming.