Chapter 3 of 10All chapters
Chapter 3 of 10
Being understood
Message before detail.
Lead with the point
Say what you need or what you found first, then the reasoning. Building up to it works in a story and fails when the reader stops after two lines.
- A request needs what, by when, and why it matters.
- One topic per message; two topics get one answer.
Concrete language
Specifics travel: a date, a number, an example. Soon, shortly and as discussed all mean different things to different people.