Chapter 10 of 10All chapters
Chapter 10 of 10
Working across differences
Norms vary.
Directness
How openly disagreement is voiced differs by culture and by organisation. Silence may mean assent, discomfort, or that a more senior person has not spoken yet.
- Ask for views individually when a group stays quiet.
- Avoid idioms and humour that do not translate.
Language
Colleagues working in a second language follow content better than speed. Slow down, write things down, and never mistake accent for ability.