Chapter 3 of 10All chapters
Chapter 3 of 10
Tone in writing
The reader supplies what you left out.
Why brevity reads as anger
Text carries no voice or face. A short reply written while busy reads as annoyance to someone already uncertain about their standing.
- A word of context costs nothing and prevents hours of speculation.
- Praise in public, correct in private.
Escalating threads
After two rounds of misunderstanding, stop writing. Talk, then summarise the outcome in writing so the record is clear and calm.