Workplace communication
Most workplace friction is a communication failure wearing a different name. This course covers writing that gets read, conversations that reach decisions, and feedback that changes something.
What you'll learn
10 chapters, then the quiz
- 01Being understoodPoint first.
- 02Email and messagesRespecting attention.
- 03Tone in writingThe reader supplies what you left out.
- 04Conversations that decide thingsPurpose, then close.
- 05ListeningUnderstanding before replying.
- 06Giving feedbackSpecific, timely, kind.
- 07Difficult conversationsPrepared, not scripted.
- 08Communicating upwardBrief, honest, early.
- 09Remote and asynchronous workWrite more, assume less.
- 10Working across differencesNorms vary.
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