Chapter 6 of 10All chapters
Chapter 6 of 10
Giving feedback
Specific, timely, kind.
A usable structure
Describe the observed behaviour, its concrete effect, and the change you want. Judgements about character cannot be acted on; behaviour can.
- Give it soon, while the example is fresh.
- Ask for their view before concluding; you may be missing context.
Receiving it
Listen for the accurate part before defending the rest. Asking for an example turns a vague criticism into something you can actually work on.