MEPX
Chapter 7 of 10All chapters
  1. 1What it means
  2. 2Noticing
  3. 3Managing emotions
  4. 4Reading other people
  5. 5In conversation
  6. 6What the evidence says
  7. 7At work
  8. 8Stress and resilience
  9. 9Relationships
  10. 10Limits and cautions

Chapter 7 of 10

At work

Where it earns its keep.

Practical situations

Giving difficult feedback, receiving criticism, disagreeing without damage, handling a frustrated customer, and noticing when a colleague is struggling.

  • Most workplace conflict is misread intent rather than genuine opposition.
  • Naming the tension in a room defuses it more often than ignoring it.

Boundaries

Emotional labour is real work and is unevenly distributed. Skill at handling other people's feelings should not become an unpaid permanent role.