Chapter 6 of 10All chapters
Chapter 6 of 10
Deciding in groups
More heads, worse process.
What goes wrong
The first speaker anchors the room, seniority silences disagreement, and the group converges before the options are examined. Consensus then looks like agreement.
- Collect written views before discussion.
- The most senior person should speak last.
Structured techniques
A pre-mortem asks the group to imagine failure and explain it. Assigning someone to argue the opposite case makes disagreement a role rather than a risk.